Medical & Health Appointments
We assist you to attend doctor visits, allied health, therapies, hospital appointments, and pharmacy runs safely and on time. We wait and assist with notes or follow-up instructions if needed.
Companion Support Service
Compassionate support for
Seniors, NDIS participants &
people with disability
We assist with every step of your journey, providing dignity, safety, and peace of mind.
Understanding You, Your Goals & Routine
Every person’s needs are different. We take time to understand your goals, preferences, routines, and any support requirements before we begin. Whether it’s building confidence for community outings, sticking to a medical schedule, or simply having someone to share the journey with, we tailor support around you.
We believe support is more than transport. It’s about trust, respect, and helping you live life on your terms.
About Us →
How we support you
How We Support You
Our service is built around safety, dignity and personalised attention. Every ride is planned with your needs in mind and supported by a team who genuinely care.
Community Access
Support to participate in social activities, community groups, skill-building programs, day programs, and recreational activities.
Shopping & Personal Errands
We assist with grocery shopping, banking, post office, Centrelink, and other essential tasks. We can help with lists, carrying items, and budgeting.
Social & Leisure Outings
Enjoy parks, cafes, movies, events, scenic drives, and social connections with support by your side.
School & Education Support
Safe, reliable support for students traveling to school, TAFE, or university activities, including assistance with timetables and settling in.
Special Needs School Support
We provide patient, consistent support for children with special needs. Includes school drop-off and pickup, assistance settling into class, and communication with teachers/carers if required.
Comfortable SUV & Standard Cars
We use clean, comfortable SUVs and standard cars for all journeys. Plenty of space for shopping, personal items, and support equipment.
Airport & Travel Support
We assist with check-in, baggage, boarding, and getting you settled for flights, transfers, and travel connections.
Business & Work Support
Support for meetings, training, workplace access, and employment-related activities for participants with work goals.
Pet Support
We assist with safe transport for vet visits, grooming, and other pet-related needs.
Respite & Family Support
Short breaks for families and carers while we assist your loved one with activities or appointments.
Home to Community Support
We assist with transitioning from home to community activities, helping with routines, prompting, and confidence-building.
Our Services
Designed to support your journey with comfort, care, and reliability
Innov Community Participation
Household Tasks
Development of Life Skills
Group Centre Activities
Daily Tasks / Shared Living
Accomodation Tenancy
4.9 / 5
Passenger rating
5,000+
Rides completed
Why choose us
Why Families Choose Us
We don’t just get you from A to B. We walk alongside you, supporting you from the moment we arrive until you’re safely settled.
Transparent pricing, always
Every journey is pre-quoted. The price we confirm is exactly what you pay. No surge, no hidden fees.
Support at every step
We assist with getting ready, getting into the vehicle, and getting settled at your destination. We wait when needed.
Consistency you can trust
Request your preferred support worker to build familiarity and trust over time.
Flexible payment options
Cash, cards, or invoicing. Plan-managed & self-managed NDIS billing available. Aged care billing supported.
We work with your team
We collaborate with Support Coordinators, Plan Managers, and families to ensure your support aligns with your NDIS plan goals and budget.
How it works
Simple from start to finish
Getting a ride is easy - we handle everything so you just sit back and enjoy the journey.
01
Contact us
Call or email. We’ll discuss your needs, goals, and any support requirements with you or your Support Coordinator.
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02
Confirm your quote
We provide a clear, upfront quote based on your needs and NDIS plan budget. No surprises.
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03
We arrive to assist
Our support team arrives on time and assists you from the very start of your journey.
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04
Support throughout
We assist with every step — conversation, music, waiting times, and any help you need along the way.
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05
Settled safely
We assist you until you’re comfortable and secure at your destination before we leave.
Testimonials
What families say about us
Thousands of passengers and their families trust us for safe, compassionate transport.
"
The driver arrived exactly on time, helped my mother from the door, and stayed with her at the hospital until her appointment was done. This is not a cab service - it's real care.
★★★★★
RP
Rajesh Pandit
Son of patient, Delhi
"
My father uses a wheelchair. No taxi ever helped the way Direct Assist does. The driver loaded the chair without being asked, and my father felt dignified through the whole trip.
★★★★★
SA
Sunita Arora
Daughter of passenger, Noida
"
I'm 78 and live alone. My Direct Assist driver has become a true friend. He knows my name, remembers my stories, and always makes sure I'm settled before leaving. I feel so safe.
★★★★★
MK
Meena Kapoor
Regular passenger, Gurgaon
Book a ride
Request your journey
Fill in the form and we'll call you within 30 minutes with a confirmed quote.